UX Case Studies
If I had only one hour to solve a problem, I would spend up to two-third of that hour in attempting to define what the problem is.
Lead the Design With Research
The fastest way to uncertainty is to launch a product or service without customer contact.
Testing & Prototyping
If the user can’t use it, it doesn’t work. You are not your users…the developers are not your users, and your coworkers are not your users.