Summary: e-Signature was an enhancement effort to an existing software platform called Doc Cloud. The overall purpose was to add the ability for users to send, receive and sign documents electronically within their organization.
UX Case Study
e-Signature Enhancement Project
If you don’t talk to your customers, how will you know how to talk to your customers?
The first aspect of my process was to start with research. We needed to validate this enhancement was something the users would actually benefit from and not just simply be a “nice to have”. We also did some discovery research along the way for the overall platform to gauge if there were other areas we could improve upon.
We did research with about 15 participants after we validated the demand by sending out online surveys. The research was done in one on one remote sessions where I had them view the existing platform to gather some insights on usability. Then I had them go through a wireframe prototype I had created so they could get an idea of the direction we were going in.
If a picture is worth 1000 words, a prototype is worth 1000 meetings.
Finalizing the Design
We decided which design concept to go with based on user feedback and what made the most sense internally.
Switching Gears & Coding
At this point I did a little HTML & CSS to ensure the design styles in certain areas where exact. I then supported the development team from a design standpoint until the project was fully implemented into the platform.